Refund Policy

At AURUM LINE , shop with confidence with our return policy. Here’s our clear and transparent policy for returns, exchanges, and refunds.

 

For Filing of Return/Exchange :

 

• You can raise a return request from Query & Mail on aurumline6@gmail.com with Subject: Return/Exchange within 48 Hours or 2 Working Days of the delivery of the order. 

• Return of Products purchased under Buy 1 Get 1 or other related offers would be eligible for refund Through Promotional codes for offers on our Website.

• Items sold at a strike-through or discounted price (without applying a coupon) are not eligible for return.
   

• For Premium/Offer/Sale product returns, please ensure that all freebies received with the order are returned along with the product.

 

Return Conditions :

 

• Items must be unused, with original packaging and tags intact.
   

• An unboxing video is required to process any claims for Missing or Defect or any other issues in items in your order. Please ensure you record the package being opened from the sealed state for your claim to be considered.

Return Eligibility:

• Returns or replacements may be considered for products that are defective, damaged, incorrect or materially different from their description. Change-of-mind, size or colour returns will be governed by the conditions disclosed for the relevant product before purchase, subject to applicable law.

Jewellery and Garments:

• Specified imitation jewellery items, earrings or hygiene-sensitive products may be excluded from change-of-mind returns where clearly disclosed and legally permissible. Garments eligible for return must generally be unused, unwashed, unaltered and accompanied by original tags and packaging. These conditions do not override applicable remedies for defective, damaged, incorrect or misdescribed products.
  
   

Initiating a Return Request :          

Customers should submit a return or replacement request within [48 hours] of delivery, with the order number, reason and supporting photographs where applicable. This period will not override any mandatory statutory rights.

 

1. Go to the Return/Exchange section on the AURUM LINE JEWELLERY website or app menu, or follow this link: …

2. Enter your AURUM LINE Order ID and Contact Number. Ensure the Order ID / Invoice No. is correctly entered.

3. Type or describe the items you wish to return.

4. Provide necessary details: select / mention a return reason, upload a minimum of two images, specify the pickup address and date, and choose your refund method.

5. Review your information and confirm the return request.

6. You might receive a verification call asking for the above mentioned unboxing video where box sealed is seen before opening.

7. Once verified your return request will be processed.

 

Refunds :

 

• Refunds are processed in 7–10 working days as per RBI guidelines, following item pickup and verification.
   

• Prepaid orders : Refunded to original payment method.
   

• COD orders : Refunded to UPI or bank account provided by you. 

Products purchased in SALE & OFFERS will receive PROMO CODE for next purchase on return.

If a customer wishes to exchange a product purchased in sale or offer , the total value of the selected items must be equal to or greater than the value of the previous purchased items or PROMO CODE given on the return item.

PROMO CODE / OFFER CODE will be available for one time purchase only and  selected items must be equal to or greater than the value mentioned in code.

 

Refund Method and Return Shipping:

Refunds will ordinarily be made through the original payment method, wherever feasible. Return shipping costs will be handled in accordance with the disclosed policy and applicable law.

Non-Eligible Returns:

Returns may be declined where a request does not meet clearly disclosed and legally permissible conditions, including damage caused by misuse or unauthorised alteration. No exclusion will remove mandatory consumer rights.

 

Non-Returnable Items

 

• Custom-made or personalized Jewellery.
   

• Goodbye sale or clearance products (as mentioned on product page).
  
   

Exchange Policy – Within 10 Days

 

Issue Faced

Exchange Process

Damaged Item

Exchange with same item

Wrong Item Received

Exchange with same item

Size Issue

Exchange with same variant item

 

• If the exact item is not available, our team will assist you with the closest available variant or process a refund.

 

Initiating an Exchange Request :

 

1. Go to the Return/Exchange section on the AURUM LINE website or app menu, or follow this link :  …

2. Enter your AURUM LINE Order ID and Contact Number. Ensure the Order ID / Invoice ID is correctly entered.

3. Choose the specific items Or Describe order items from your order that you wish to exchange.

4. Provide Required Information :

   • Specify an exchange reason.

   • Upload at least two images of the items & unboxing video.

   • Enter your pickup address and preferred date.

5. Choose whether you want an exchange for the same item or for a different size/color.

6. Review all provided information and finalize your exchange request.

7. If you do not find the ling or way, Raise a query / grievance / mail us at aurumline6@gmail.com under Subject : Refund & Return.

Contact: For cancellations, returns or refunds, contact AURUM LINE]at aurumline6@gmail.com / Contact no.: +91- 9136905261.