SHIPPING & DELIVERY POLICY

At AURUM LINE, we partner with trusted courier services to ensure your orders reach you safely and efficiently.

 

Dispatch Timelines :

• Imitation Jewellery : Dispatched within 5–7 working days, after successful payment or order confirmation, excluding applicable holidays or unforeseen delays.
   

Delivery Coverage:

• We deliver to serviceable PIN codes across [India / specified regions]. Delivery availability is subject to courier service coverage.
   

Delivery Timelines :

• Delivery estimates are shown at the product pages & checkout. These estimates depend on your specific pincode and the items you've chosen. 

 

Shipping Charges :

• Applicable shipping charges: If any, will be displayed at checkout or communicated before order confirmation.
   

• Prepaid Orders : Shipping Charges applicable as per pincodes across India.
   

• Cash on Delivery (COD) : If any, will be displayed at checkout or communicated before order confirmation.
   (Note: COD not available at present as orders will be verified on call or communication from our end and then delivered on advance payment of order amount & shipping charges.)
  
   

International Shipping :

 

• We ship selected products internationally. Delivery may take up to 18–20 working days based on destination and customs clearance.
   

• Shipping charges will be calculated at checkout and reverified by communication from our end.
  (Note: International Shipping Orders at present will be verified on call or communication from our end and then delivered on advance payment of order amount & shipping charges.)
   

Order Tracking :

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• Tracking details will be shared where available. Customers are responsible for providing an accurate delivery address and contact number.
   

• For any queries, contact us at aurumline6@gmail.com under Subject: Support.
  
   

Delays & Exceptions :
 

• Occasional delays may occur due to weather, local restrictions, or courier-related issues.
   

• If your address becomes unserviceable, our team will contact you with alternatives or a refund.

• If a significant delivery delay occurs, customers may contact us for an update and available remedies under our policies and applicable law.

• For shipping enquiries, contact [+91- 9136905261].

 

 Damaged, Incorrect or Missing Items:

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• Customers should notify us at [aurumline6@gmail.com with Subject – GREVIANCE OR RETURN / +91- 9136905261] within [48 hours] of delivery, preferably with photographs, unboxing video with seal packaging and order details. This reporting request does not waive any rights available under applicable law.